Use Cases
Faster go-to-market with low-code based Endpoint Development (ESB)
One of the challenges faced in designing and developing endpoints is the need for specialised knowledge and time, which can cause delays in time-to-market. However, Sayura offers a solution with its HTTP flow creation feature, which enables developers to easily create endpoints and integrate them with systems using an ESB. This can help streamline the development process and ultimately speed up time to market.
The user will be able to enjoy:
- A streamlined development process
- Faster speed-up time to market
Features:
- Flow builder
- Flow duplicate and assigning
- All other features of Sayura
Omnichannel Service Creation for Enterprises (Social Channels & WebChat)
Wavenet will set up and equip the Sayura solution with necessary functions on the cloud instance provided by the operator, if the solution is installed on-premises or on a private cloud. Alternatively, users can access the Sayura.io website directly and begin the process.
Once logged in, the user can choose the appropriate channel for the conversation flow and start creating it. If the user needs any Natural Language Processing (NLP) abilities, they should add a Google Base Account initially, and then sign into a Google profile and authenticate DialogFlow at the point of channel activation.
- Eg : Use of WhatsApp direct or other Live Chat support for WebChat which requires to build channel specific flows.
The user will be able to enjoy:
- Faster go-to-market in designing conversation flows for Digital and WebChat
- Reduced complexity of development
Features:
- Digital Channels (WhatsApp, Messenger)
- WebChat
- Flow builder
- All other features of Sayura
Preparing for Increased Usage of HTTP Services (Microservices)
Sayura solves the challenge of scaling up service platforms, which can be expensive and time-consuming. Our solution merges multiple APIs and allows developers to quickly build API endpoints, while exposing only the necessary service endpoint as containerized microservices to Git Repositories. This approach provides the benefits of scalability and fault tolerance, ensuring that your service platform is always ready to handle increased usage.
Features:
- Flow Builder
- Pre-onboarded Reusable Component
- Microservices
Migrating from Legacy Channels & Enabling Digital Assistants
Telcos currently rely on outdated, dial-based legacy services to interact with customers, but in order to provide a better customer experience, they need to transition to digital channels (digital assistants). Sayura is a solution that facilitates this migration by transforming legacy flows into digital flows with minimal modifications, making the most of existing resources. Users can easily duplicate flows and tweak them slightly to make them suitable for digital channels once they log into Sayura. If successful, these flows can be executed across multiple digital channels, improving the customer experience.
Features:
- Flow duplicate and assigning
- Legacy Channels (IVR, USSD, SMS)
- Digital Channels (WhatsApp, Messenger)
- WebChat
- Flow builder
- All other features of Sayura
IVR & Legacy Channels in Cloud
The client outcomes for IVR & Legacy Channels in Cloud are numerous and beneficial. By utilising cloud technology, there is a significant reduction in operating costs as there is less infrastructure to manage. Additionally, there is increased flexibility as the solution can scale according to demand. Another advantage is faster time to market, with the ability to deploy upgrades and capabilities more quickly. Wavenet offers Sayura with legacy capabilities configured and provided on the cloud instance supplied by the operator. As a result, users of the operator can easily create and enable various flows by logging in.
Features:
- IVR, USSD, SMS
- Simulator
- Access control
- All other features of Sayura